MJ and Staff,
Thank you for inviting and treating us to lunch at your store. It was a pleasure to visit with you and to catch up on what's new in appliances. We greatly appreciate everything you do for us and our homeowners. Your company is always our first referral due to your friendliness, knowledge and top notch quality service!
From all of us at Gorham Companies
To All at MJ's,
Thank you so much for your fabulous service over the years. Because of it, we continually tell others about you and the store.
Terri & Gary Short
Randy is a great guy, polite, helpful, and has great customer service skills ... he asked me where I wanted the appliances. I love to have him working for me. Customer Service is hard to find these days.
Thank you Dan!
Dave and Nancy Smith
We just wanted to say how happy we were with the service we got from you and the entire MJ's staff while purchasing all the appliances (Refrigerator, Oven, Cooktop, Dishwasher, Microwave, Washer and Dryer) for our new house. We knew this was going to be a very large purchase and appreciate the time you took to walk us through the different options and models. It was very comforting to know that we were being educated on the differences in the various models and that allowed us to manage our appliance spend appropriately.
I must admit that we did have to do our due diligence so we looked at some of the local competition. We visited one of your competitors who actually showed us appliances on the internet while we looked over his shoulder. Another had so little knowledge about the products that we felt we knew more than them after spending the time with you. During this time we realized that your knowledge of the products and actually having them on-site was a huge benefit to us in making our purchases. We also found that your prices were as good and in most cases better than your competition. Finally, you were able to walk us through the rebates and what was required to obtain these. This was something completely foreign to the other retailers we visited.
In closing, we just wanted to thank you and the entire MJ's staff for helping us make intelligent decisions on our appliance purchases and let you know how truly wonderful our experience was.
Thanks again for all your assistance.
Jayson and Michelle Naughton
Ham Lake, MN
I must say you and MJ’s Appliance are quite the find for our company! Our clients consistently report back to us having really enjoyed their experiences with you and I, as a builder/remodeler, so greatly appreciate that. The feedback I get is that you have great knowledge and creativity, good listening skills, and spend as much time with them as they need to feel comfortable with their decisions. Your follow up communication with them and us is great as well. So, while I appreciate you thanking us for the business, it is us that must return the volley. Thank YOU for being such a great trade partner – knowing our clients will be treated to such great service gives us tremendous peace of mind knowing they’ll be happy while we all benefit from the results of their time spent with you! Many, many thanks!
Principal, Revolution Design & Build
Dear Mary Jean and Dan:
Too often we only contact a company if there is a problem with merchandise or service. That is not the case with this letter!
We are extremely impressed with your "exceptional and professional customer support before, during, and after the sale". We chose appliances from your dealership when our home was being built 14 years ago, and were pleased to find you again when we needed to replace a GE dishwasher. We also looked into replacing a small part for our 14-year old GE refrigerator, which you provided--at no cost!
Your prices are fair and your service is amazing! It is so refreshing in today's world, and we, as senior citizens, really appreciate how easily we received service. We will pass news of our experience to anyone we know who is in the market for appliances and wanting the reassurance of fair prices and excellent service.
Thank you again. It is a pleasure to work with you.
Norm and Shirley Matzek
From sales to delivery, Contract Appliance was most helpful and courteous. With that and the great prices, I know exactly where I'll go for my next appliance purchase!