At MJ’s Contract Appliance the customer is always first. We are proud of the service we provide and appreciate the feedback we receive. Below is what our customers are saying about us.
Quality Customer Service does still exist
After a bit of research I went into MJ’s Appliance with the intent of purchasing GE Monogram Appliances for our new home build. We spoke with Andrea Christensen, who was wonderful. She made our purchase much easier. Andrea was extremely well informed and knowledgeable with regard to the many and various manufacturers and appliances that MJ’s sells. While shopping for exactly what we wanted we compared prices and options of those various in-store manufacturers; some that would have cost more and some that could have cost less; and we came back to our original choices, albeit with a few quality revisions as suggested by Andrea. What’s more, I feel the price Andrea quoted us, though not cheap, was extremely competitive and very fair.
The whole process could not have been easier, and for all of the necessary selection decisions required us prior to and during our build, I would have to say that Andrea at MJ’s made this the easiest of them all. I will say there were a few hiccups that required a bit of attention, but Andrea immediately took care of those issues. I wish I could say the same about a number of other contractors who we had to fight with, and some that are still not resolved. If I was asked if I would recommend MJ’s appliance to a friend, or if I would use MJ’s appliance again, I would definitely say “YES”! In fact, we went back to Andrea at MJ’s and purchased a water softener several months after we moved in, proof of our satisfaction of a job well done. I am confident that if we have any issues, or want information about our appliances, that MJ’s would be there to answer our questions.
What we bought:
- Built-in Refrigerator
- Built-in Under-Counter Beverage Cooler
- Built-in 30” Electric Wall-Oven
- Built-in Dishwasher (Very nice and extremely quiet)
- Built-in Microwave
- Built-in 42” Vent-A-Hood
- Slide-in 36” Six-Burner Gas Range/Oven
And let’s not forget the:
As a final note, the guys who delivered our appliances were thoughtful, careful, sincere, and worked with us to make sure we were satisfied with their delivery from start to finish. Seriously, we could not have asked for more or better service!
Thank you Andrea, and MJ’s for helping us through this process and giving us faith that Quality Customer Service does still exist.
Steven and Stacy Mael
Very knowledgeable staff
We want to thank MJ’s Contract Appliance and their very knowledgeable staff (specifically Andrea). We were referred to MJ’s by the builder of our new home.
After our first appointment, we walked away with a better understanding of why it is important to have a great appliance consultant. MJ’s carries many different name brand appliances. The product information the staff has is very helpful, especially for a regular consumer trying to decide on the right appliance choices for the home.
Andrea did contact the local GE appliance brand area representative on our behalf and the unanswered question was resolved quickly. Prices for their appliances are very comparable and rebate information easily attainable.
Kurt and Kim
I must say you and MJ’s Appliance are quite the find for our company! Our clients consistently report back to us having really enjoyed their experiences with you and I, as a builder/remodeler, so greatly appreciate that. The feedback I get is that you have great knowledge and creativity, good listening skills, and spend as much time with them as they need to feel comfortable with their decisions. Your follow up communication with them and us is great as well. So, while I appreciate you thanking us for the business, it is us that must return the volley. Thank YOU for being such a great trade partner, knowing our clients will be treated to such great service gives us tremendous peace of mind knowing they’ll be happy while we all benefit from the results of their time spent with you! Many, many thanks!
Professional customer support
Dear Mary Jean and Dan:
Too often we only contact a company if there is a problem with merchandise or service. That is not the case with this letter!
We are extremely impressed with your “exceptional and professional customer support before, during, and after the sale”. We chose appliances from your dealership when our home was being built 14 years ago, and were pleased to find you again when we needed to replace a GE dishwasher. We also looked into replacing a small part for our 14-year old GE refrigerator, which you provided–at no cost!
Your prices are fair and your service is amazing! It is so refreshing in today’s world, and we, as senior citizens, really appreciate how easily we received service. We will pass news of our experience to anyone we know who is in the market for appliances and wanting the reassurance of fair prices and excellent service.
Thank you again. It is a pleasure to work with you.
Norm and Shirley Matzek
Satisfied home owners
We just wanted to say how happy we were with the service we got from you and the entire MJ’s staff while purchasing all the appliances (Refrigerator, Oven, Cooktop, Dishwasher, Microwave, Washer and Dryer) for our new house. We knew this was going to be a very large purchase and appreciate the time you took to walk us through the different options and models. It was very comforting to know that we were being educated on the differences in the various models and that allowed us to manage our appliance spend appropriately.
I must admit that we did have to do our due diligence so we looked at some of the local competition. We visited one of your competitors who actually showed us appliances on the internet while we looked over his shoulder. Another had so little knowledge about the products that we felt we knew more than them after spending the time with you. During this time we realized that your knowledge of the products and actually having them on-site was a huge benefit to us in making our purchases. We also found that your prices were as good and in most cases better than your competition. Finally, you were able to walk us through the rebates and what was required to obtain these. This was something completely foreign to the other retailers we visited.
In closing, we just wanted to thank you and the entire MJ’s staff for helping us make intelligent decisions on our appliance purchases and let you know how truly wonderful our experience was.
Thanks again for all your assistance.
Jayson & Michelle Naughton
Ham Lake, MN
Randy is a great guy, polite, helpful, and has great customer service skills … he asked me where I wanted the appliances. I love to have him working for me. Customer Service is hard to find these days.
Thank you Dan!
Dave & Nancy Smith
We value referrals
To All at MJ’s,
Thank you so much for your fabulous service over the years. Because of it, we continually tell others about you and the store.
Terri & Gary Short
From a Builder
MJ and Staff,
Thank you for inviting and treating us to lunch at your store. It was a pleasure to visit with you and to catch up on what’s new in appliances. We greatly appreciate everything you do for us and our homeowners. Your company is always our first referral due to your friendliness, knowledge and top notch quality service!
From all of us at Gorham Companies